Shipping Policy

Last updated: 20 August 2026

Seller: Grafično oblikovanje Janja Junež s.p.
Registered address: Cesta 1. maja 95, 4270 Jesenice, Slovenia
Registration number: 9691375000
Tax number: 48133175 (not identified for VAT)
Email: info@phonebottle.com

Order processing

Orders are normally processed within 1–3 business days. Processing time is separate from transit time. Customers receive a dispatch confirmation and tracking details when available.

Delivery area and estimated times

Available destinations and delivery charges are shown at checkout. For supported European destinations, estimated transit is usually 6–10 business days after processing. Estimates are not guaranteed and may be affected by customs, carriers, public holidays, remote locations and exceptional events.

Origin and fulfilment

Products may be fulfilled by a logistics partner and shipped directly from a partner facility outside the European Union. Phonebottle remains the seller and the customer's point of contact.

Taxes and import charges

The total amount payable is shown before checkout. Shipments are intended to be sent on a delivered-duty-paid basis, with applicable import duties and import taxes included in the fulfilment price. Customers should not normally be asked to pay additional import charges on delivery. If a carrier requests an unexpected payment, contact info@phonebottle.com before paying so that we can investigate.

Delays and non-delivery

If an order has not arrived within the stated estimate, contact us with the order number. A parcel whose tracking has not updated for more than 30 days will be investigated. Where goods cannot be delivered within the agreed or statutory period, the consumer retains the rights provided by applicable law, including setting an additional reasonable deadline and, where appropriate, terminating the contract.

Address accuracy and damaged parcels

The customer must provide a complete delivery address and contact details. Contact us immediately if an error is noticed. If a parcel arrives damaged, retain the packaging and send photographs of the parcel, label and product to info@phonebottle.com as soon as possible. This request for evidence does not reduce statutory rights.