Returns, Refunds and Complaints

Last updated: 20 August 2026

Seller: Grafično oblikovanje Janja Junež s.p.
Registered address: Cesta 1. maja 95, 4270 Jesenice, Slovenia
Registration number: 9691375000
Tax number: 48133175 (not identified for VAT)
Email: info@phonebottle.com

14-day right of withdrawal

If you are a consumer in the EU/EEA, you generally have the right to withdraw from an online purchase without giving a reason within 14 days from the day on which you, or a third party designated by you other than the carrier, receives the goods. For multiple goods delivered separately, the period starts when the last item is received.

To exercise the right, send an unequivocal statement before the deadline to info@phonebottle.com. You may use the model form below, but it is not mandatory. We will acknowledge receipt.

Returning goods

After notifying us, return the goods without undue delay and no later than 14 days after the notice. Contact us first for return instructions. Unless we confirm another EU return address in writing, returns may be sent to: Grafično oblikovanje Janja Junež s.p., Cesta 1. maja 95, 4270 Jesenice, Slovenia.

You bear the direct cost of a voluntary return unless we agree otherwise. You are responsible only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Refunds after withdrawal

We will refund payments received for the returned goods, including the cost of the least expensive standard delivery offered, no later than 14 days after being informed of the withdrawal. We may withhold reimbursement until we receive the goods or you provide evidence of return, whichever occurs first. Refunds are made using the original payment method unless expressly agreed otherwise.

Exceptions

The right of withdrawal may not apply in cases expressly excluded by law, including goods made to the consumer's specifications or clearly personalised, and sealed goods unsuitable for return for health-protection or hygiene reasons after unsealing. An exception applies only when its legal conditions are met and it was disclosed before purchase.

Damaged, incorrect or non-conforming goods

If an item is damaged, incorrect or does not conform to the contract, contact us at info@phonebottle.com and provide the order number, a description and, where reasonably possible, photographs or video. Contacting us promptly helps us process the claim, but a seven-day supplier deadline does not replace or restrict your statutory consumer rights.

For non-conforming goods, consumers are entitled to the remedies required by applicable law, normally including repair or replacement free of charge and, where the statutory conditions are met, a proportionate price reduction or termination and refund. Return costs for a justified non-conformity claim are borne by the Seller.

Complaints

We aim to acknowledge complaints promptly and respond without undue delay. Include your name, order number, contact details and requested resolution.

Model withdrawal form

To: Grafično oblikovanje Janja Junež s.p., Cesta 1. maja 95, 4270 Jesenice, Slovenia; info@phonebottle.com

I/We hereby give notice that I/We withdraw from the contract for the sale of the following goods: ________
Ordered on / received on: ________
Name of consumer(s): ________
Address of consumer(s): ________
Signature (only if submitted on paper): ________
Date: ________